Return & Refund

 We are committed to your complete satisfaction. We handle returns and exchanges on a case to case basis. Please contact us prior to sending the items back.  

 When you get your item, please kindly check it as soon as possible.

 

*Within 7 days, accepting full refund or exchange, the premise is that item has not been used. If for quality reason, we could charge shipping fee, if not buyer charge it.

 

*Within 7-30 days, only accept exchange, the premise is that item has not been used, while you need to charge the shipping fee.

* Customize orders are not accepted to do return or exchange when it completed, you might only receive 80% refund if want to cancel it during customization time. 

 

*Any item that has been altered chemically or physically no longer qualifies for an exchange.

 

*All items must be returned in original package(unaltered, unworn, undamaged ), and only DHL and SF Express are available for us to receive returns.

 

*To process a return, please email:serves@tbtymall.com with the reasons for your return request & your order number so that we may provide you with our return address.

 

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